1. Information We Collect
We collect the information you provide when you create an account and use Swappr, including:
- Account details: your name, email address and date of birth.
- Your home and tenancy: details and photos of your current home, the documents you upload to verify your tenancy, and the areas and type of home you are looking for.
- Messages: the messages you send to other members in chat.
- Community: the posts, replies and likes you add in Community, the posts you save, and any reports you make.
- Swaps: if you mark your home as swapped, who you swapped with and whether they confirmed it.
- How you use the app: once your tenancy is verified, we measure how long you spend in the app. This is linked to your account.
- Crash reports: if the app crashes, we receive a technical report (device model, app version and error details) so we can fix the problem.
2. How We Use Your Information
Your information is used to operate Swappr, match you with suitable home swaps, verify your tenancy, run Community, communicate with you, understand how the app is used so we can improve it, and keep the platform safe and secure.
3. Sharing With Other Users
When you match with another member, certain profile details and property information are shared with them so they can evaluate the exchange. You control what optional information you add to your profile.
Posts and replies you add in Community are visible to other verified Swappr members, shown with your first name and the first letter of your surname. When you list your home in Community, its details and photos from your listing are shown with the post. If you mark your home as swapped, the member you name is asked to confirm it.
4. Service Providers
We use trusted providers to run Swappr, including secure cloud hosting and storage, email delivery, push notifications, maps and address lookup, and crash reporting. They process your data only on our behalf and only as needed to provide their service. We do not sell your personal data.
5. Community Moderation
Community is for verified members only, and you must accept the Community rules before your first post. You can report any post or reply and block any member. Our team reviews reports and may remove content that breaks the rules or suspend accounts that repeatedly do so.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the service and comply with our legal obligations. Daily records of time spent in the app are deleted after 35 days. Community posts and replies that you delete, or that we remove, are permanently erased after 90 days. You may request deletion of your account at any time. Deleting your account also deletes your Community posts, replies, likes and saved posts, and removes your name from any swap records.
7. Your Rights
You have the right to access, correct, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us through the app's support section.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will let you know about significant changes in the app.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out via the Help & Support screen.